About our Medical centre
Our medical centre aims to provide the highest level of medical care to all our patients. We believe that medicine should be available to all members of our community regardless of their economic and social standing, age and personal circumstances.
Our doctors provide the full range of medical services, from preventative medicine, chronic disease management, childcare, immunisations and mental health to complicated procedures and surgery. Our nursing and administrative staff are fully trained to deal with urgent issues effectively, in a friendly and professional manner.
Bentleigh Doctors is a bulk-billing family medical centre. We pride ourselves on a multidisciplinary and comprehensive approach to clinical care. Our doctors are highly trained and experienced in all aspects of medicine and are passionate about delivering a comprehensive range of health services to you and your family.
We are conveniently located in the busy Bentleigh shopping precinct with ample parking in front and at the back of the medical centre. The convenience of public transport is second to none. With two pharmacies available within a short walking distance, you never need to worry about filling your doctor’s prescription.
Nobody wants to spend too much time waiting, so our appointment-based system works well to minimise your waiting time. For your comfort, our medical centre has a very spacious waiting area, and our reception staff maintain a pleasant environment.
Call our friendly staff on (03) 7034 7000 to make a booking or click on the “Book Now” button at the top to view all available times. Our medical centre staff always welcome your constructive feedback and suggestions.
PATIENT INFORMATION SHEET
BENTLEIGH DOCTORS
326 Centre Road Bentleigh VIC 3204
Phone: 03 7034 7000 Fax: 03 9069 3203
info@bentleighdoctors.com.au
Practice Hours
Monday-Thursday 08:30 am – 9:00 pm
Friday 09:00 am to 5:00 pm
Saturday 10:00 am to 3:00 pm
Bentleigh Doctors opened in May 2020. Our mission is to serve our community with all General Practice services.
APPOINTMENTS
Please ring the surgery on (03)7034 7000 to make an appointment with our doctors and allied health professionals or book online via our website www.bentleighdoctors.com.au or via the hotdoc app.
General Practitioners
Dr Rathna Rao
Dr Mark Preston
Dr Sandeep Bachireddy
Dr Malka Gordon
Dr Alexandra Naiss
Dr Yuri Raymon
Dr Mayrav Picker
Dietitian
Dr Maryam Bassirat
If you are unable to attend your scheduled appointment or if your appointment is no longer required, please telephone the practice to let them know on (03)7034 7000. Your courtesy is appreciated by the practice and other patients.
FEES AND BILLING ARRANGEMENTS
Bentleigh Doctors is a bulk billing practice.
TELEPHONE ACCESS POLICY
The doctor may be contacted by telephone during practice hours for urgent advice.
When the doctor is with other patients, messages will be taken. The doctor will ring back when available.
GETTING RESULTS OF A TEST
Your doctor will advise when your results are expected to arrive at the practice. Make an appointment to see the doctor to find out your results and ask what they mean for your care.
Please note that: No results are given without discussing with the doctor
ELECTRONIC COMMUNICATION
Due to our privacy policy, we are unable to send any information by email that is not encrypted unless the patient’s permission is given.
Emergency Contact – Please make sure the practice has your emergency contact person recorded. Should the need arise, this will enable us to contact them on your behalf.
NO SMOKING POLICY
This practice is a non-smoking area.
PRACTICE POLICY ON USE OF YOUR PERSONAL HEALTH INFORMATION
Your personal health information is always treated as private and confidential. The practice does not release any personal health information to anyone without your written permission.
FEEDBACK
If you have an opinion or a problem, we would like to hear about it. Please feel free to talk to any member of staff. The practice manager will respond to each comment.
We take your concerns, suggestions, and complaints seriously and we hope to solve problems to improve our service. However, if you wish to take the matter further, you may contact:
Victorian Health Services Commissioner
Level 30, 570 Bourke Street
Melbourne, VIC 3000
Phone: (03) 8601 5222
In case of an Emergency, please call 000
If you require medical service after hours, please call:
Hello Doctor After Hours Service 134 100
or
Nurse on call: 1300 606 024
or
Should you find that appointments between 6 pm and 11 pm are not available, please try Mentone General Practice, with whom we have a cooperative after-hours arrangement.